Darceline Azor

As the world becomes increasingly interconnected, it has never been more critical to ensure mailroom security. In 2019, Dangerous Mail Investigations inspectors addressed over 3,000 mail incidents involving suspicious items, substances, powders, or liquids. Furthermore, they responded to 10 high-profile cases linked to hazardous mail, targeting federal and state government officials, foreign embassies, religious organizations, and news media agencies. In this blog post, we'll delve into the intricacies of Mailroom Security and explore the Hidden Vulnerabilities and real-world evidence that highlights the need for a comprehensive approach to every organization's mailroom.


Mailroom Concerns in the Current Threat Environment

The prevalence of viable and hoax devices continues to pose a significant threat to seamless operations and organizational security. In the fall of 2018, 16 pipe bombs were mailed to various politicians and celebrities who had been critical of President Trump. Remarkably, mail screening successfully detected 12 out of the 16 devices and none of the devices detonated outside of a controlled setting. The suspect was identified through the discovery of fingerprints and surveillance video footage from the post office. This incident underscores the importance of effective mail screening and the challenges authorities face in addressing threats with potentially grave consequences. During elections, the escalation of polarized politics often creates an environment where marginalized groups might turn to violence. Organizations should remain cognizant of potential threats as we enter the 2024 electoral season in the United States.


Another critical concern is the surge in drug deliveries, particularly the potent substance Fentanyl, which is 50 times stronger than Heroin. The 2022 USPIS annual report noted that postal inspectors seized over 114, 679 pounds of illegal narcotics being mailed in 2022. Organizations can combat this threat by implementing comprehensive CBRNE mailroom solutions. Additionally, there's a consistent danger of workplace violence, with disgruntled employees posing a credible threat by potentially mailing explosives and hazardous materials. Staying alert and taking proactive steps is key in dealing with these challenges.


Numerous industries unfortunately find themselves prime targets for these evolving threats. It is imperative that high-target industries bolster their mailroom security measures in response to the ever-changing landscape of present-day threats. Recognizing these vulnerabilities and implementing comprehensive security becomes a necessity for resilience against emerging threats.


An effective mailroom security program hinges on six key components:

  1. Risk Assessment & Budget: Understand the unique threat profile and allocate resources accordingly.
  1. Facility Design: Create a stand-alone facility with access control and surveillance. If possible, establish isolated HVAC systems to mitigate the spread of airborne threats.
  1. Equipment: Utilize X-ray equipment and consider Explosive Detection Canine teams for high-volume areas.
  1. Policies & Procedures: Establish trusted shipper programs, identify high-risk mail, implement background screening and document incident response procedures.
  1. Screener Training: Provide comprehensive onboarding and recurrent training with a focus on recognizing suspicious packages.
  1. Law Enforcement Coordination: Develop strong relationships with local law enforcement today for effective coordination in the event of an incident.


By adopting a proactive approach and implementing these strategies, organizations can significantly enhance their mailroom security and mitigate potential threats. The high costs associated with a security breach far outweigh the investment in a comprehensive mail screening program. Staying ahead of evolving threats through a comprehensive mail screening approach ensures a resilient defense against emerging risks in the ever-changing threat landscape.


To learn more about Mailroom Security, View the Mailroom Security: Hidden Vulnerabilities Webinar replay here. 

For more information on MSA Security’s mailroom screening services, click below to download our CBRNE Mailroom Screening Slick.


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